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Operations Coordinator



Administration, Operations
Lyon, France
Posted on Monday, November 13, 2023
We are looking for a sharp, highly-organised Operations Coordinator to support our France ride-hailing operations in Lyon as an apprenticeship, fixed term contract (CDD) or internship.

About Us

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 45+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

About The Role

As an Operations Coordinator you will be executing operational functions and partner-facing initiatives to ensure a consistent quality of service, partner satisfaction, scalability, and support across the growing network of partners.

Your daily adventures will include:

  • Responding to Fleets’ questions fast, clear, and always emphasising the current benefits of Bolt. Making sure not only responding to Fleets’ inquiries but also positively influencing their behaviour with Bolt.
  • Guaranteeing speed and local relevance of our response.
  • Collecting feedback on missing features and offers, always staying updated on Bolt’s new features, and explaining their benefit for Fleets well.
  • Measuring effectiveness of activations using different KPIs.
  • Ensuring supply by doing some surveys by calls or digital surveys.
  • Managing operations reports on a daily basis.
  • Following up to growth operations by doing some analytical exercise.
  • Managing the Bolt car branding program.

About you:

  • Business School Master I or Master II for an internship or apprenticeship.
  • You have an experience in prospection or account management.
  • You are a go-getter.
  • You are an analytical thinker who loves to solve problems (advanced Excel skills are a must).
  • You are native in French and have excellent spoken and written English.
  • You are organized. You deliver stuff on time & handle stress like James Bond.
  • You are social. You can easily network with people of all background.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Why you’ll love it here:

  • Play a direct role in shaping the future of mobility.
  • Impact millions of customers and partners in 500+ cities across 45 countries.
  • Work in fast-moving autonomous teams with some of the smartest people in the world.
  • Accelerate your professional growth with unique career opportunities.
  • Get a rewarding salary and stock option package that lets you focus on doing your best work.
  • Enjoy the flexibility of working in a hybrid mode.
  • Take care of your physical and mental health with our wellness perks.
  • Some perks may differ depending on your location.