Operations Coordinator
Bolt
Administration, Operations
Lyon, France
Posted on Monday, November 13, 2023
We are looking for a sharp, highly-organised Operations Coordinator to support our France ride-hailing operations in Lyon as an apprenticeship, fixed term contract (CDD) or internship.
About Us
Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 45+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!
About The Role
As an Operations Coordinator you will be executing operational functions and partner-facing initiatives to ensure a consistent quality of service, partner satisfaction, scalability, and support across the growing network of partners.
Your daily adventures will include:
Why you’ll love it here:
About Us
Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 45+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!
About The Role
As an Operations Coordinator you will be executing operational functions and partner-facing initiatives to ensure a consistent quality of service, partner satisfaction, scalability, and support across the growing network of partners.
Your daily adventures will include:
- Responding to Fleets’ questions fast, clear, and always emphasising the current benefits of Bolt. Making sure not only responding to Fleets’ inquiries but also positively influencing their behaviour with Bolt.
- Guaranteeing speed and local relevance of our response.
- Collecting feedback on missing features and offers, always staying updated on Bolt’s new features, and explaining their benefit for Fleets well.
- Measuring effectiveness of activations using different KPIs.
- Ensuring supply by doing some surveys by calls or digital surveys.
- Managing operations reports on a daily basis.
- Following up to growth operations by doing some analytical exercise.
- Managing the Bolt car branding program.
- Business School Master I or Master II for an internship or apprenticeship.
- You have an experience in prospection or account management.
- You are a go-getter.
- You are an analytical thinker who loves to solve problems (advanced Excel skills are a must).
- You are native in French and have excellent spoken and written English.
- You are organized. You deliver stuff on time & handle stress like James Bond.
- You are social. You can easily network with people of all background.
Why you’ll love it here:
- Play a direct role in shaping the future of mobility.
- Impact millions of customers and partners in 500+ cities across 45 countries.
- Work in fast-moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Get a rewarding salary and stock option package that lets you focus on doing your best work.
- Enjoy the flexibility of working in a hybrid mode.
- Take care of your physical and mental health with our wellness perks.
- Some perks may differ depending on your location.
