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Sales Manager: NS Sales and Customer Experience



Customer Service, Sales & Business Development
Multiple locations
Posted on Friday, September 15, 2023

As part of a unique and highly skilled team, you will be an integral part of our New Shepard Sales and Customer Experience activities. We are seeking a proactive, service-oriented individual with excellent communication, discretion, and customer relations skills that can thrive in a fast-paced environment, while embracing teamwork. This role requires strong attention to detail, organizational skills, and the ability to work independently and communicate effectively. You will be responsible for supporting New Shepard Sales 80% of the time and Customer Experience 20% of the time. This position will directly impact the history of space exploration and will require your dedicated commitment and detailed attention towards safe and repeatable spaceflight.

New Shepard Sales Responsibilities:

  • Lead all B2C New Shepard seat sales to include:
    • Using the Customer Resource Management tools to manage and maintain the MOS, drive actions with the cross-functional team, filter and keep all leads and interactions updated
    • Developing an efficient system to manage and respond appropriately to thousands of in-bound online submissions
    • Tapping into a pre-established network to identify and contact prospects and convert them into sales
    • Build and lead an opportunity pipeline for thousands of individual and corporate customers, to include tracking management
    • Identifying external events/activities to attend that are appropriate, target rich environments
    • Identifying and assessing external opportunities that would be appropriate for individual participation or better suited for a larger footprint of participation
    • Leading customers through the full sales process including contracting, payment (with legal and accounting), and hand off to Customer Experience
    • Stay in touch with customers through their flight and for any follow on sales
    • Build strong internal relationships and lead a cross-functional team including; Legal, Contracts, Finance, Accounting, Communications, and Enterprise Technology
    • Learn the competitive landscape and become an expert in the suborbital tourism market
  • Accountable for any additional add-on sales (e.g., seats, crushables, etc.)
  • Provide onsite launch support for all NS Astronaut Launches including astronaut, guest and VIP operations, and supporting pre- and post-campaign operations and coordination
  • Support other company events as necessary
  • Support the pursuit of new corporate sales partnerships.


  • Bachelor’s degree (in Business, Hospitality, or other field)
  • 5-10 years’ experience selling to UHNWI clients
  • Experience in the luxury goods or luxury travel industry
  • Independent and driven leader who can identify opportunities and take action
  • Adept public speaker with media experience a bonus
  • Already established customer list and contacts
  • Strong financial acumen
  • Competent and proficient with Microsoft Office Suite and
  • Excellent interpersonal skills and ability to communicate effectively across a matrixed team for both technical and non-technical audiences
  • Prior hospitality experience
  • Prior experience working with high level executives
  • Adaptability as mission needs evolve
  • Excellent written and verbal communication skills
  • Superior time management skills
  • Ability to contribute positively as part of a team, assisting with various tasks
  • Unyielding to Blue Origin policies and procedures
  • Desire to be proactive and create a positive experience for customers
  • Ability to work a minimum 40-hour week
  • Overtime may be needed as mission requires
  • Valid Driver’s License
  • Must be a U.S. citizen or national, U.S. permanent resident (valid Green Card Holder), or lawfully admitted into the U.S. as a refugee or granted asylum

Don’t meet every single requirement? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Compensation range for on site WA applicants is $115,920-$ 154,560

Other site ranges may differ

Export Control Regulations

Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Equal Employment Opportunity

Blue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified, diverse, and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork, in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws. For more information on “EEO Is the Law,” please see here and here.

Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with the Washington Fair Chance Act, Los Angeles Fair Chance in Hiring Ordinance, and other applicable laws.

Affirmative Action and Disability Accommodation


Employee Benefits include: Medical, dental, vision, basic and supplemental life insurance, paid parental leave (must be employed at time of birth or adoption), short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program available after 1 year of service.

Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays for all regular employees (including part-time), fixed-term, and interns.

Discretionary bonus: Employees may be eligible for discretionary bonuses in addition to base pay. Bonuses are designed to reward individual contributions as well as allow employees to share in company results.