Your space-enabled career begins here

About BigGeo

‍BigGeo is the Spatial Cloud.
We help companies manage and access the world’s spatial data.
Any size, any slice, any insight.
Delivered in seconds.

The Spatial Cloud is the infrastructure layer that makes spatial data accessible to any company, at any scale, delivered in seconds. We help organizations manage and access the world’s location data so their teams and AI systems can make big moves with confidence.

We’re building something that hasn’t existed before: a new layer of the internet where the "where" and "when" behind every decision is instantly clear, programmable, and actionable. Our platform removes the complexity that has kept spatial data locked in silos for decades, and replaces it with speed, precision, and control.

We’re a Calgary-based company, early and moving fast, with real customers, real infrastructure, and a clear point of view on where the world is going.

Why BigGeo Exists and Why People Build Here
Most companies are spatially blind. They know what their data says, but not where or when things actually happen. That gap costs real money, creates real risk, and limits what AI can actually do in the physical world.

BigGeo exists to close that gap.

We are not building another tool. We are building the rails that connect the planet's moving data to the systems that run the world. That is a big problem, and it takes people who care about doing things right, not just fast.

People build here because:

• The problem is real and the category is open. We are not competing for the middle of an existing market. We are defining a new one. Your work shapes what the category becomes.

• Your fingerprints are on the architecture. We are at the stage where the decisions you make today become the foundation tomorrow. What you ship matters.

• We run on clarity, not politics. We move with purpose. No bureaucratic drag, just a team that agrees on the mission and gets to work.

• You will grow fast because the problems are hard. Spatial data at scale is a genuinely difficult domain. If you want to be stretched, you will be stretched.

• We are building for longevity. We are not chasing hype cycles. We are building infrastructure, the kind that compounds in value over time and earns the trust of the companies that depend on it.

The Role

Customer Success Manager
Location and Work Model
This role is performed on site at BigGeo's Calgary office. In-person collaboration is a core part of how we build, and proximity to the product, engineering, and go-to-market teams is essential to the success of this role.

Reports To
Head of Customer Success (or equivalent GTM leadership, as assigned)

Role Overview
BigGeo is hiring a Customer Success Manager to help organizations successfully adopt and operationalize the Spatial Cloud. This is a high-impact, customer-facing role that sits at the intersection of product, data, and go-to-market, and shapes how enterprise customers move from early experimentation with spatial data to sustained platform adoption.

You will own customer relationships after onboarding, guiding organizations through adoption, integration, and long-term platform usage. Your job is to make sure customers can effectively manage and access spatial data through the Spatial Cloud, and to help them integrate it into their operational workflows in a way that delivers real business outcomes.

This role is ideal for someone who enjoys working closely with customers, solving operational challenges, and turning complex technology into practical results. You will be part relationship owner, part technical guide, and part internal advocate for the customer, with the autonomy to shape how BigGeo delivers customer success as the company scales.

As customer success becomes a critical engine for BigGeo's growth, this role plays a direct part in transforming early adoption into long-term infrastructure relationships across industries that depend on spatial intelligence.

Key Responsibilities

• Own the full post-sale customer lifecycle for assigned accounts, including onboarding, adoption, expansion, and renewal.

• Guide customers through structured onboarding experiences that get them to first value on the Spatial Cloud quickly and confidently.

• Act as the primary relationship owner for enterprise and technical users across the customer organization, from day-to-day practitioners to executive sponsors.

• Build and maintain customer success plans that align platform capabilities with the customer's business outcomes, operational workflows, and strategic priorities.

• Monitor customer engagement, usage patterns, and overall account health, and proactively intervene when signals indicate risk or opportunity.

• Help customers identify new ways to use spatial data within their workflows, expanding the surface area of the Spatial Cloud inside each account.

• Partner closely with Account Executives on commercial strategy, and with Solutions Engineers and the product team on technical implementation and advanced use cases.

• Identify and qualify expansion opportunities within existing accounts and work with sales to bring them to close.

• Gather, synthesize, and communicate structured customer feedback to BigGeo's product and engineering teams so that the platform keeps evolving in line with real customer needs.

• Document playbooks, best practices, and adoption patterns that make the broader Customer Success function repeatable and scalable.

• Use AI tools to analyze customer usage, generate insights, prepare customer reviews, and increase personal productivity.

• Act as an internal voice of the customer, ensuring that what BigGeo hears and sees from the field informs roadmap, positioning, and company strategy.

Required Qualifications

• 4 to 7+ years of experience in Customer Success, Technical Account Management, Post-Sales Consulting, or a closely related customer-facing role.

• Demonstrated success managing enterprise or technical customers through onboarding, adoption, and expansion.

• Strong relationship management skills, including the ability to build trust with both practitioners and senior executives.

• Excellent written and verbal communication skills, with the ability to explain complex technical systems in practical, understandable terms.

• Comfort operating in ambiguity and working on problems that do not yet have playbooks, typical of an early-stage, high-growth environment.

• Strong organizational and analytical skills, with the ability to manage multiple accounts, priorities, and stakeholders at the same time.

• Experience working cross-functionally with sales, product, and engineering teams to deliver customer outcomes.

• Fluency with modern AI tools and a clear track record of using them to improve productivity, analysis, and customer engagement.

Preferred Qualifications

• Experience supporting enterprise platform implementations, cloud platforms, developer tools, or data infrastructure products.

• Familiarity with spatial data, GIS systems, or location-based analytics.

• Experience working with data teams, developers, or other highly technical stakeholders.

• Exposure to industries where spatial intelligence is important, such as logistics, mobility, infrastructure, climate, or energy.

• Experience in startup or high-growth technology environments where roles and processes are still being defined.

• Background in a technical discipline (computer science, engineering, data, GIS, or similar), or a proven ability to operate alongside technical teams.

Technical Skills and Tools

Customer Success Managers at BigGeo work across both customer engagement systems and platform environments. You will use and become fluent in:

• The BigGeo Spatial Cloud platform, including core products, APIs, and developer workflows.

• Customer onboarding and enablement environments, including internal playbooks and customer-facing documentation.

• Slack for internal communication and cross-functional collaboration.

• Google Workspace (Docs, Sheets, Slides, Drive) for documentation, reporting, and collaboration.

• Monday.com for operational workflows, account tracking, and customer lifecycle management.

• Customer engagement and analytics tools used to monitor adoption and usage patterns.

• Hubspot CRM

• Modern AI tools used for customer analysis, reporting, content generation, and general productivity.

Familiarity with cloud platforms, developer ecosystems, or data infrastructure is highly beneficial.

Advanced AI Skills

BigGeo is an AI-native company, and every role is expected to operate with AI as a core part of the workflow. For this role, that means using advanced AI tools (including Claude, ChatGPT, Notebook-style agents, and domain-specific automations) to:

• Analyze platform usage and customer engagement data, and surface insights that shape account strategy.

• Prepare executive business reviews, customer success plans, and adoption reports with greater depth and speed.

• Draft and refine customer communications, playbooks, and internal documentation.

• Synthesize customer feedback into structured inputs for product and engineering.

• Automate repetitive tasks across Monday.com, Slack, Google Workspace, and other internal systems so your time stays focused on customers.

• Experiment with new AI-driven workflows and share what works with the rest of the team.

We do not expect you to be an AI engineer. We do expect you to be curious, disciplined, and actively using AI to multiply your impact.

Leadership, Collaboration, and Communication Expectations
This role is highly collaborative and cross-functional by design. You will work day-to-day with:

• Account Executives on commercial strategy, pipeline, expansion, and renewal.

• Solutions Engineers on technical enablement, advanced use cases, and customer integrations.

• Product and Engineering on roadmap feedback, feature adoption, and platform-level customer needs.

• Marketing and Leadership on case studies, customer stories, and go-to-market motion.

We expect this role to:

• Lead with clarity. Communicate crisply in writing and in meetings, and keep customers, internal teams, and leadership aligned on status, risk, and priorities.

• Take ownership. Treat every assigned account as yours to make successful. Escalate early when help is needed; do not let problems compound.

• Operate as a trusted advisor. Be the person customers reach out to when they are trying to make a decision, not just when something is broken.

• Represent the customer internally. Be the structured, credible voice of the customer in product, engineering, and leadership conversations.

Success Measures for the Role
Success in this role will be evaluated across a clear set of customer, commercial, and operational outcomes.

• First 30 days: You are fully onboarded to the Spatial Cloud platform, have met every assigned customer, and have a documented early read on account health, risks, and opportunities.

• First 60 days: You have built active customer success plans for each assigned account, have identified at least one concrete expansion opportunity, and are running regular cadence calls and executive touchpoints.

• First 90 days: You own account health across your book of business, are driving measurable adoption against each customer's success plan, have delivered structured product feedback that influenced roadmap conversations, and are actively partnering with Account Executives on expansion motions.

• Beyond 90 days: Your customers are retained, expanding, and referenceable. The Spatial Cloud is embedded in their operational workflows, and the playbooks and patterns you have documented are actively used by the rest of the Customer Success team.
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