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Primary purpose of the position

The role of the Shared Services Associate Analyst is to execute a sub process within a business process area. In completing daily actionable steps, the Associate Analyst role completes various deliverables by accurately entering data, quickly resolving problems, managing documents, communicating with internal/external customers, looking for process improvement opportunities, and being accountable for the seamless execution of a sub process. Associate Analysts are critical to the successful operation of Global Business Services (GBS) Delivery Centers by serving as a high-performing member of the end-to-end process team.

Essential Responsible Areas

• Execute established operational processes within the business capability end-to-end process, following standardized procedures and guidelines.
• Achieves thoroughness and accuracy when accomplishing tasks by spotting inconsistencies to produce accurate work.
• Work closely with team members to ensure seamless handoffs and collaboration throughout the process.
• Researches issues, collects data, analyzes information and/or root cause, and finds resolution to discrepancies in a timely manner. Escalates as appropriate to different stakeholders.
• Acts as the primary point of contact in the execution of day-to-day tasks including answering questions, resolving issues, and providing analysis.
• Positively interacts with team members and internal/external customers to provide high-quality outcomes.
• Promotes the spirit of team work and personal accountability through strong collaboration, effective communication, and support in additional ad-hoc project work
• Takes initiative to identify inefficiencies within processes and advocates for improved efficiency, performance and quality. May participate in process improvement exercises
• Adheres to organizational standards, maintains accurate records and documentation, and follows SOPs to ensure adherence to SOX and/or regulatory requirements (where applicable)
• All other assignments associated with above mentioned tasks, which employer assigns to employee.
  

Professional & Education Qualification

• Bachelors degree in Business or related field; equivalent work experience in functional area may be substituted
• Preferred job related experience in functional area, not required
  

Skills

• Strong skills in organization, multi-tasking, consistent accuracy, customer service, effective communication, analysis, problem solving
• Quick to learn new tasks, develop skills, and adopt change
• Advanced language skills to include fluency in English, both written and verbal
  

Knowledge

• Preferred SAP and/or JDE experience
• Strong proficiency in Microsoft Suite