IT Service Desk Engineering Intern
Astrolab
Astrolab is looking for an IT Service Desk Engineering Intern to support our day-to-day IT needs. This is a hands-on, customer-first role focused on keeping our team productive by resolving issues quickly and delivering great end-user support.
- Department
- IT
- Employment Type
- Internship
- Location
- Hawthorne, California
- Workplace type
- Onsite
- Compensation
- $30.00 / hour
- Reporting To
- Ignacio Ramirez
What you'll do:
- Own and manage incoming IT support tickets from start to finish
- Image, configure, and deploy laptops for new and existing employees
- Support user onboarding and offboarding (accounts, access, equipment)
- Track and manage IT assets (inventory, assignments, returns)
- Set up and support audio/video for meetings and team events
- Partner with the Cloud Engineering team when issues escalate or overlap
- Willing to jump into other areas of IT and assist where necessary
- Willing to learn new products and services
What you'll bring:
- Education: Currently pursuing or recently graduated with a Bachelor’s degree in computer science or related fields
- Experience: At least 3 months of hands-on experience outside of the classroom, including extracurricular project teams, personal projects, or prior internship/work experience
- Exposure to Office 365 suite of products
- Exposure to Windows 11, MacOS, iOS
- Scripting capabilities a plus
Benefits and Perks
- Work with a team of best-in-class engineers building the foundation of planetary surface exploration
- On-site snacks, beverages, and 2x weekly lunches
- Competitive internship salary
About Astrolab
Our Hiring Process
Application Review
Recruiter Phone Screen
Technical Video Interviews
Astrolab is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, marital status, disability, or veteran status. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request to careers@astrolab.space. We strive to remove unconscious and unnecessary barriers to build the best team. While we’ve outlined what an ideal candidate could look like, we know that you may bring something unanticipated and essential to the team. If you’re reading this and can see yourself contributing, please register below.
