Help Desk Technician
Astrolab
hawthorne, ca, usa
Posted on Sep 26, 2024
Venturi Astrolab, Inc. (Astrolab) is pioneering new ways to explore and operate on distant planetary bodies. We are singularly focused on designing, building, and operating a fleet of multi-purpose commercial planetary rovers to extend and enhance humanity’s presence in the solar system. We are seeking motivated, creative, and exceptional people to join our world-class team.
The Help Desk Technician role is critical to maintaining the technology infrastructure that enables our team to work efficiently and seamlessly. You will be the first line of defense for troubleshooting technical issues, supporting employees with hardware and software problems, and ensuring the smooth functioning of our IT systems. This position is ideal for someone with a strong technical background, excellent problem-solving skills, and a passion for helping others.
The Help Desk Technician role is critical to maintaining the technology infrastructure that enables our team to work efficiently and seamlessly. You will be the first line of defense for troubleshooting technical issues, supporting employees with hardware and software problems, and ensuring the smooth functioning of our IT systems. This position is ideal for someone with a strong technical background, excellent problem-solving skills, and a passion for helping others.
- Department
- IT
- Employment Type
- Full Time
- Location
- Hawthorne, California
- Workplace type
- Onsite
- Compensation
- $30.00 - $50.00 / hour
- Reporting To
- John Belizaire
What you'll do:
- Provide technical support to end users for hardware, software, and network-related issues
- Respond to help desk tickets, troubleshoot and resolve IT problems in a timely manner
- Set up, configure, and maintain laptops, desktops, and other peripherals for new and existing employees
- Manage user accounts and permissions through Azure Active Directory and other systems
- Assist with network troubleshooting, including LAN/WAN connectivity issues
- Support video conferencing setups and remote work solutions (Microsoft Teams)
- Document and update IT knowledge base with troubleshooting steps and FAQs
- Collaborate with the IT team to implement software and hardware upgrades
- Ensure data security by following cybersecurity best practices and procedures
- Provide exceptional customer service and communicate technical information clearly to non-technical staff
What you'll bring:
- 1+ years of experience in an IT support or help desk role
- Strong understanding of Windows, macOS, and Linux operating systems
- Familiarity with Active Directory or Azure AD, Office 365, VPN, and remote desktop tools
- Basic knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Experience with troubleshooting hardware (laptops, desktops, printers, etc.)
- Excellent communication skills and a customer-focused attitude
- Ability to work independently and prioritize tasks in a fast-paced environment
- Certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus
- Familiarity with PowerShell or Batch scripting
- Familiarity with Mobile Device Management
Benefits and Perks
- Work with a team of best-in-class engineers building the foundation of planetary surface exploration
- Ownership in the company
- Medical, dental, and vision coverage
- 401(k) with matching
- Flexible time off and parental leave
- On-site snacks, beverages, and 2x weekly lunches
- Flexible work environment
About Astrolab
Having a strong, inclusive, and inspired team is essential to accomplishing our bold mission. Employees are our biggest asset, and we are deeply committed to them and our values. At Astrolab we…
Demonstrate and inspire trust. Interactions are direct, honest, and respectful. We are fair and transparent with what we do and why.
Thrive in balance. Balance gives us perspective and keeps us motivated and inspired. We commit to rewarding work and a fulfilling personal life.
Seek diverse perspectives. We ask questions, engage in productive debate and offer alternatives to ensure our solutions and products are robust and a reflection of our collective best.
Move with purpose. Quality and reliability are accomplished through efficient ideation and iteration. We act with a sense of urgency and deliver what we promise, always with the big picture in mind.
Make an impact. We intentionally move our community and industry into the future through our work, practices, and actions.
Astrolab is proud to be an equal opportunity workplace and value diversity. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, marital status, disability, or veteran status.
If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request to careers@astrolab.space.
Our Hiring Process
Stage 1:
Application Review
Stage 2:
Recruiter Phone Interview
We value diversity at Astrolab, and we strive to remove unconscious and unnecessary barriers to build the best team. While we’ve outlined what an ideal candidate could look like, we know that you may bring something unanticipated and essential to the team. If you’re reading this and can see yourself contributing, please register below.
