Manufacturing IT Technician
AST SpaceMobile
AST SpaceMobile is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices based on our extensive IP and patent portfolio and designed for both commercial and government applications. Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today’s five billion mobile subscribers and finally bring broadband to the billions who remain unconnected.
Position Overview
We are seeking a detail-oriented Manufacturing IT Technician to provide technical support and maintenance for IT systems within a manufacturing environment. This role ensures smooth operation of hardware, software, and network infrastructure critical to production processes, including Manufacturing Execution Systems (MES), ERP platforms, and shop-floor automation tools. The position is located in Midland-Odessa, TX.
Key Responsibilities
- Install, configure, and maintain IT hardware including servers, workstations, printers, routers, and switches, as well as software used in manufacturing operations.
- Provide first-level and second-level support for MES, ERP, PLM, and related applications.
- Troubleshoot and resolve issues impacting production systems promptly to minimize downtime.
- Manage and monitor network connectivity across manufacturing facilities and ensure secure and reliable communication between shop-floor systems and enterprise applications.
- Support data collection processes for quality and compliance, including torque certifications and NCR traceability.
- Maintain accurate system documentation and adhere to IT security protocols.
- Work closely with production teams, quality engineers, and IT leadership to implement technology solutions.
- Train end-users on IT tools and ensure proper usage of MES and other systems.
- Participate in automation initiatives and integration projects to enhance efficiency.
- Identify opportunities for process optimization and system enhancements.
Qualifications
Education
- Associate or bachelor’s degree in information technology or a related field.
Experience
- Minimum of 2 years of IT support experience within a manufacturing or industrial environment.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Familiarity with networking fundamentals including TCP/IP, firewalls, and routing.
- Experience supporting manufacturing systems such as MES and ERP platforms.
- Ability to work in fast-paced environments and perform physical tasks such as racking servers and running cabling.
Preferred Qualifications
- Experience with TULIP or similar MES platforms.
- Familiarity with PLM and PDM systems.
- Knowledge of compliance standards and quality management processes.
- Flexibility to provide on-call support and work shifts as needed.
Soft Skills
- Strong problem-solving and troubleshooting skills.
- Excellent communication and collaboration abilities to work effectively with production, quality, and IT teams.
- Ability to prioritize tasks in a fast-paced manufacturing environment.
- Attention to detail and commitment to maintaining data integrity and system reliability.
Technology Stack
- Windows OS, Microsoft Office Suite.
- MES platforms such as TULIP.
- ERP systems.
- PLM/PDM software.
- Networking tools for TCP/IP, routing, and firewall management.
- IT support and monitoring tools.
Physical Requirements
- Ability to lift and handle hardware up to 50 lbs.
- Ability to stand, bend, reach, and perform hands-on work for extended periods.
- Ability to work in a manufacturing environment around machinery and production equipment.
This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands.
AST SpaceMobile is an Equal Opportunity, at will Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
