Location: We operate a flexible, hybrid working environment with the candidate required to travel to either Arqiva’s Winchester, London, Daventry, or Emley Moor office up to twice a week.

We offer

• Up to £83K base salary
• 10% Bonus
• 6% pension contribution
• Private Medical
• 25 days annual leave
• Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance
• Work. Life. Smarter. Our commitment to a flexible and hybrid working culture

The Role

• Input to solution designs based on the functional and non-functional specification provided, engaging with Customers, Analysts, Testers and Architects

• Provide input to the design process and application solution architecture to support continuous improvement.

• Review and approve designs to ensure compliance with Arqiva policies, standards, and existing complex bespoke customisations, Integrations, and configurations.

• Develop, test, document and implement functional/technical solutions to fulfil growing business requirements following ITIL processes.

• As a Subject Matter Expert, provide technical and functional leadership within Arqiva, sharing knowledge and skills and provide mentoring support to peer team and business users.

• As a Subject Matter Expert, be the authority on the underpinning system data structure and integrations to and from other core systems.

• Identify and resolve compatibility and performance issues across a fully Integrated set of independent systems.

• Provide On-Call, out of hours support (Rota) for Critical 24x7 applications and services.

• Provide third line operational support and maintenance for existing and new applications and integrations. Liaise with business users to understand, analyse and resolve identified operational issues within agreed service levels. Liaising with 3^rd parties/vendors as required.

• Support Audit enquiries and provide supporting data in compliance with regulatory and professional standards bodies.

• Manage and Audit access controls at application level.

• Liaise with business users to resolve operational data anomalies, build scripts to provide data extracts, and support ad-hoc bulk update processes.

• Support Patching and Upgrade deliverables in line with Vendor, Architectural, and Security guidelines. Liaise with Platform Owners to support contractual compliance with Vendor roadmap.

Drive innovation, both small and large, into and through the business; deploy and evidence with outcomes, a continuous improvement (CI) mind-set.

Bring a commercial perspective to the operation, with a particular focus on cash management, cash preservation and optimising returns on investments made in assets and tools.

The Person

Qualifications:

• Degree (preferable) or Higher-Level Apprenticeship in Computing/Electronics/Communication Systems

• or significant industry experience in one or more of the required Expertise/Technical/Professional Skills areas.

Required Expertise:

• Knowledge and experience in configuring/developing solutions in ServiceNow.

• Knowledge and experience in 3^rd line support of ServiceNow.

• Knowledge and experience of ITIL Service management practices.

• Working knowledge of testing practices and use of ATFs

Required Technical / Professional Skillset(s):

• Strong knowledge and experience of ServiceNow FSM and ITSM modules, Integration Hub, and App Engine.
• Good knowledge and experience other ServiceNow modules, principally SPM, CSM, ITOM, and IRM
• Knowledge and experience of working in both AGILE and Waterfall frameworks.
• Knowledge and experience of other Enterprise IT applications including On-Prem and SaaS (Cloud) solutions would be beneficial.

We are the undisputed leader in UK TV and radio broadcast, and the UK’s leading Smart utilities platform, directly shaping the future of connectivity.

Through our established infrastructure we ensure that media and data are delivered exactly where they’re needed most, whether it’s bringing content to your TV or radio or transmitting data from your smart meter to your utility provider - chances are our services are a part of your daily life, seamlessly connecting you through our behind-the-scenes technology.

With an impressive history and an innovative future ahead of us, leading the transition of global media distribution to cloud based solutions and creating scalable solutions for new connectivity sectors - you’ll have many opportunities to develop and grow your unique career with us.

Why Arqiva? Reward . Connection . Growth

At Arqiva, we believe in supporting you to be your best, both at work and outside of it. That’s why our rewards and benefits go far beyond your pay; take a look at our totalreward2025 booklet.

Here, you’ll find endless opportunities to connect, whether that’s with colleagues through our internal networks and events or by making a difference in the communities where we work.

And when it comes to your career, we’re committed to helping you grow. Whether you want to become a specialist in your field or climb to the top, we’ll support you every step of the way.

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