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Senior Commercial Manager (In-Life)

Location: Commutable distance to Winchester / London

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Total Package

• Up to £89K base salary
• 15% bonus
• 6% pension contribution
• Private Medical
• 25 days annual leave
• Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance
• Work. Life. Smarter. Our commitment to a flexible and hybrid working culture

The Senior In-Life Commercial Manager will be involved in the commercial management of Arqiva’s largest utility customer contracts. The role would suit candidates who have a demonstrable ability to understand and closely manage the obligations and deliverables in a variety of complex contracts, are detail orientated, and excellent at forming strong relationships both internally and with customers.

The role

• Building a comprehensive understanding of each contract and seeking ways to prevent margin erosion, improve revenue, and increase efficiency.
• Understanding the contractual obligations for both the customer and Arqiva, and ensuring both parties adhere to these.
• Ensuring all contractual deliverables are understood by the relevant Arqiva Teams and carrying out regular reviews both internally and with the customer on the progress of these until completion.
• Monitoring performance against agreed KPI's, which will include the performance of subcontractors.
• Working with the Account Managers to build a strong relationship with each customer and provide support on contractual queries.
• Working collaboratively with many different areas of the Business including Delivery, Product, Legal, Finance, Procurement and Technology.

• Ensuring contractual obligations and deliverables are clearly documented and manage the delivery of these with the relevant internal Team.
• Carrying out monthly reviews with the Account Team and customer to ensure that performance is in line with the contractual requirements.
• Ensuring risk mitigation measures are understood and monitored / implemented.

• Tracking of obligations, deliverables and supporting documentation including the asset register, audits, KPIs, and Service Level reporting
• Ensuring cost models are adhered to throughout contract lifecycle.
• Proactively seeking and then driving incremental revenue and margin activities through revenue growth and/or cost reduction.

The person

• Demonstratable experience in dealing with commercial and contract management across a wide spectrum of activity.
• Proven leadership working with customers, both internally and externally.
• Strong decision making with the ability to balance conflicting priorities.
• Strong risk management skills, and able to identify the most appropriate mitigation actions to reduce exposure.
• Excellent communications at all levels and the ability to simplify complexity.
• Growth mindset, open to taking on new challenges and identifying and implementing business improvement activities.
• Team player, willing to share experience as well as coach and mentor colleagues.
• Must be an experienced Commercial and Contract Management professional with a proven track record of success.
• Background in Utilities and/or Telco ideally is desirable.
• World Commerce and Contract (formerly IACCM) accreditation is desirable.

Why join Arqiva? We are the undisputed leader in UK TV and radio broadcast and the UK’s leading Smart utilities platform. This means we have a strong heritage and foundation for future growth for you to grow your career with us.

Our journey is to transition global media distribution to cloud solutions, where we aim to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors. We have opportunities in new technology applications and products, you will have opportunities to learn and develop with us.

Your wellbeing…. Our wellbeing mission is to help our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work.

Our focus for 2025 is to Win, Grow, Go Faster – find out more, contact us and apply!