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ABOUT THE TEAM

The Mission Operations team is responsible for managing the execution, growth, and success of our client accounts. Working across product, engineering, growth, and logistics teams, our Mission Operations Engineers own client relationships and develop, plan, and deploy Anduril products in support of user missions. They work side-by-side with customers and end users to understand their specific problem sets and then shape Anduril's offerings alongside our engineering teams to fit the mission needs. Because the problems we solve are uniquely challenging, our Mission Operations Engineers naturally gravitate toward finding solutions and are adept at navigating organizational hurdles. They are responsible for client and mission success and therefore play a critical role in the future of Anduril.

ABOUT THE JOB

We are looking for an Account Manager for Launched Effects to join our rapidly growing team in Taipei, Taiwan. In this role, you will be responsible for managing one of our most important customer accounts in the business. You will work alongside our internal engineering, product, and logistics teams as well as our customer community in-country to ensure a successful deployment of Anduril products and high-touch follow-on support. This will require an understanding of technical product capabilities as well as the ability to work cross-functionally from across time zones to bring the best of Anduril to bear against this critical customer. If you are someone who relishes complex challenges, is a clear communicator who can drive project outcomes, and enjoys partnering with customers to deliver product success, this role may be for you!

WHAT YOU'LL DO

• Serve as a customer-facing Account Manager. This position will be located in Taiwan, where you will support end users in country to deploy Anduril’s Altius Unmanned Air System (UAS), to meet operational needs, as outlined in the customer’s Foreign Military Sales (FMS) case. Own the delivery of contract deliverables to include developing and implementing measures of performance and effectiveness, writing technical reports, and creating user engagement roadmaps.
• Support engagement with all service components. Partner closely and develop deep trust with the host nation’s defense forces, and other US and local government organizations as required to integrate Anduril products laterally across host nation’s defense forces customers for increased adoption.
• Orchestrate the deployment of Anduril products. Lead the planning and deployment of Anduril’s flagship products in support of client missions. Through collaboration with our engineering, logistics, and technical operations teams, Mission Operators are in charge of deploying our products to the field, training end users, and ensuring the high performance of our products. We are obsessed about engagement and how clients interact with our products. This helps us improve the user experience and evolve their operational tactics and techniques. And if something isn’t quite right, we work with product teams to quickly address the issue on behalf of our client.
• Grow your business through client success. In addition to the operational and executive relationships you own, you will be responsible for meeting commercial targets that drive top line growth. This requires establishing committed and trust-based partnerships with our clients to not only help them solve their immediate problems, but also to foresee future opportunities where Anduril's technology can make them more effective. Understanding Anduril's value proposition and articulating how we can have an impact on a client’s problem set, from the executive level to the end user, is critical to positioning Anduril for the future.
• Shape our products to meet mission needs. Work side-by-side with our clients to understand their specific mission challenges and represent the client as you work with Anduril engineers to shape products that solve critical national and international security challenges. Engineers rely on Mission Operators to understand the lay of the land and bring a perspective that informs the product development process.
• Drive cross-functional efforts enabling customer success. Successfully deploying our complex hardware and software products requires collaborating with nearly every internal team - engineering, product, logistics, finance, legal, contracting, technical operations, and many more. You’ll be responsible for ensuring each party is engaged and informed, and will therefore become well-versed in what it takes to really bring the best of our products to our clients.
• Bridge language and cultural nuances into an emerging market. Translate customer requirements and technical information between English and Mandarin to support program contract deliverables and the development of Anduril products, while also providing sequential interpretation during technical exchange meetings, executive engagements, and customer demonstration events.

REQUIRED QUALIFICATIONS

• Solid technical aptitude and proven ability to understand technical concepts, software development lifecycle, challenges and risks; ability to work closely and effectively with engineering teams.
• Program management
• Prior military or national security professional experience
• Ability to travel up to 75% of the time
• Fluent in Mandarin and English (professional working proficiency in speaking & reading - TOCFL Level 4+)

PREFERRED QUALIFICATIONS

• Extensive experience living and working in Taiwan and familiarity with Taiwanese culture, norms, and business environment
• Experience and familiarity with US regional defense posture and policy in the Indo-Pacific region,
• Direct experience leading and developing military operational planning, targeting, and fires systems and workflows, as well as familiarity with doctrinal, functional, and technical command and control concepts, processes, and principles
• Working level understanding of the host nation’s defense and national security policy, budgeting process, public-private partnerships
• Familiarity with or direct experience working in partnership with the host nation’s military Services and Ministry of National Defense, with an understanding of their respective organizational structures and interests
• Dual US and Taiwanese citizenship